Read the case study “McRoy Aerospace” on page 332, page

Read the case study “McRoy Aerospace” on page 332, page 333 attached and answer questions 4,5 given below.

Questions

4. What should Mark have done if Jack still was not able to resolve the problem? 

5. Would it make sense for Mark to assign this problem to someone else now, after Jack could not solve the problem the second time around?